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Cancellation and Refund Policy

Sometimes there are good reasons for canceling appointments. However, unlike brief medical appointments, it is impractical to fill a therapist’s appointment that runs for 45 minutes.

When you provide less than three (2) business day’s notice to cancel or change an appointment, you will be charged full fee for that appointment time. Such cancellation or change shall only be valid once acknowledged by us upon your communication via an email on contact@mindbodyally.com, within business hours. The business hours shall be within 9:00 am to 8:30 pm.

​In case we decide to cancel any prior scheduled appointments, those will be as per the following:

Upon an advance notice of a minimum two (2) days, the appointment shall be rescheduled upon mutual agreement;
In case of an emergency situation, the therapist may cancel by providing a two (2) days’ notice with an option of rescheduling. In case the therapist has to cancel any time after that, the service user shall be provided with an option of rescheduling at earliest or a complete refund.

Fees are payable at time of cancellation

If you don’t appear at the time of the appointment or decide to cancel within the 2-day notice from the time of appointment, 100% cancellation fees apply as the indemnification for the time reserved by the therapist. Given that the time has been set aside for you, if you do not use it, then it is unlikely at short notice it can be used by anyone else. We trust you will agree that this is a fair and reasonable policy and we thank you for your understanding.

A late canceled appointment is a loss to people:

  • Another service user who has been sitting on the waiting list to see the psychologist urgently
  • The psychologist who spent the time preparing for the session.

Please, therefore, make sure you attend your appointments!